![]() Metro by T-Mobile’s approach to device unlocking In order to unlock a mobile wireless device that is not sold or authorized by Metro by T-Mobile, you need to contact the mobile carrier or manufacturer that sold you the device. If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking. We're committed to providing you with clear information about unlocking your mobile device. ![]() ![]() Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked.
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